Get good service, tell a few friends; bad service, tell them all. And that is what I am doing here, in an off-topic post.
Executive summary: Avoid Sears Oakville, and in particular their clock and watch department.
I took my Omega watch in to them a few months ago to have the battery, which had recently finally died after several years, replaced. This is a thin watch and is hard to handle. The last battery was installed there too, but by a watchmaker.
The current manager of the clock department, Nancy Kaye, told me she was not a watchmaker.
That became obvious. She broke my watch. I got it back not working, with the dial turned. She tried again: now completely broken, and the dial dented.
“We have no way of knowing it was working when you brought it in”, she and Sears say. Cost: $350 plus tax. My cost, they say.
So beware, when you bring a perfectly functioning watch (and not a cheap one either) into the clock and watch department at Sears, and they break it, you end up paying, and they wash their hands of it. Implicitly accusing you of lying.
This is not acceptable. My letter to the Better Business Bureau has gone out. Facebook is next. Small claims court too, maybe. Thousands of you now also know that having Sears do anything is taking a huge risk. I assume this will cost them much more than owning up would. I hope so: this kind of running roughshod over the customer is not acceptable.