So today I addressed at least several thousand people. These are the kinds of standing-room-only crowds I love:
And I thrive in this, witness this picture taken by my friend, Oakville photographer Dani:
One more day – don’t miss it.
In walking the show, I was struck by two examples of customer service.
On the one hand, Gary Fong. Yes, that Gary – the maker of the Lightsphere. He chatted with me, we exchanged business cards and he was genuinely interested in my suggestions and feedback. He even snapped my picture. Hats off to Gary.
On the other hand, Apple. At the Apple booth I mentioned that I had left Aperture, which crashed, for Lightroom. Because, as said, Aperture crashed. As soon as I said this, the Apple guy promptly turned away and.. well, sneered. An Apple fanboi also at the booth asked the Apple employee “Crashed? What was he talking about?”. “Huh. Your guess is as good as mine”, shrugged Apple guy to Apple fan. “In fact it’s probably better”. Both turned away from me both laughed (no – sneered), and neither looked at me again.
This kind of appalling service is, I suppose, OK if you are Apple, but I cannot imagine it can do you much good in the long run. For a start, it leads to blog posts such as this one. Love Apple products, but the company… wow. Sneering at your customers for daring to say something that might imply that your Holy Product is not, like, perfect. Wow. I feel like I was… excommunicated.. what is it the Amish do when you are cast out from the tribe? These guys make Rogers look good!