Aha! I can admit when I misjudged: Canon just called me – the Manager, Professional & Customer Service, no less – and they are taking it seriously – the sales guy did escalate my issues, and perhaps read the blog? They are now making arrangements for investigation/repair and loaners. I shall keep you all in the loop!
Well done Michael. It does pay to confront large companies. Some of them do listen.
Indeed so!